Limited Replacement Warranty

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UnderPucks® Brand Limited 24 Month Replacement Warranty

Here's the bottom Line:

Fix your sagging mattressIf any Mattress Puck wears out or breaks - we will replace it free during the first 24 months of ownership, you will only pay for shipping and handling back to you.

Who is covered?
The original retail purchaser or gift recipient who can provide proof-of-purchase.

What will be done?
During the applicable warranty period within normal household use, we will repair or replace, at our discretion, any mechanical failure for any part which proved defective. Such repair or replacement shall be subject to return shipping and handling charges. The shipping charges collected do not necessarily represent the carrier’s published rates. Handling charges are to defray warranty order processing costs.

 

 

 

 

What is not covered?
No other "Wear Item" it covered under this warranty. Wear items include all items sold by UnderPucks LLC OTHER THAN the dual foam Mattress Puck.

How Can You Get Service?
Call 1-203-442-5050
Email: Info@underpucks.com

DO NOT SHIP THIS PRODUCT BEFORE RECEIVING INSTRUCTIONS FROM Underpucks LLC


UnderPucks® Replacement Warranty Terms

UnderPucks LLC wants you to be happy with your UnderPucks® Brand products. The company makes every effort to assure that its products meet high quality and durability standards. The products eligible for this warranty are covered to the original owner, for the first twenty-four (24) months of ownership (the "Term") of the product as calculated from date of original purchase receipt.

Customers must activate their Warranty Account at:
https://underpucks.com/account/register

If your UnderPucks® Brand Mattress Puck fails due to a manufacturing defect during the Term of this warranty, we will replace it without charge. However, an item handling fee will be charged per Mattress Puck and a fee will be charged for return shipping. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty may or may not include, at our sole discretion and option, damage caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage from negligence is not covered under this warranty, but may be repaired for a reasonable rate and a fee will be charged for return shipping. Notwithstanding the above, this limited warranty covers units purchases and use within the USA and does not  cover: damages from improper installation; damages in shipping; defects other than manufacturing defects; damages from misuse, abuse, accident, alteration, lack or proper care and maintenance; any transportation and shipping charges of any kind whatsoever. We shall in no event be liable for death, injuries to person or property, or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS.

Copyright Underpucks, LLC 2017 All right reserved.  v.31317-0001

For our refund policy, please click here.