Privacy Policy

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Underpucks LLC


Privacy Policy

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at underpucks@gmail.com or mailing us at:
UnderPucks - Mattress Sag Repair System
56 Cobblers Mill Road Sandy Hook Connecticut US 06482

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a partial list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

These and other Underpucks cookies are used to remember the selections or preferences that you have made, thereby improving your user experience with the Websites. These cookies allow us to authenticate users of certain Underpucks web applications, to customize a particular user’s experience, to remember if you have accepted our use of cookies on your device, and to perform other personalization functions. We may also use these cookies to learn more about how users navigate through our sites. If you disable the cookies, you may still use the Websites but may not have access to or use of certain services. To opt out of being tracked by Underpucks cookies across all Websites, see How to disable or delete cookies, below.

Google Analytics Cookies

Google Analytics cookies (for example, utma, utmb, utmc, utmz, utmv) collect aggregated information about how visitors use our Website; for instance, how many unique visitors we have to our sites, what pages on our Website you visit, how long you are on our Websites, and how you got here, whether via a direct method, a referring link, a website search or a campaign such as an ad or an email link. The data is then aggregated to help us understand how visitors are using our site so that we can create a better experience for you. Our website may also use the following Google Analytics Advertising Features: Remarketing with Google Analytics, Google Display Network Impression Reporting, Google Analytics Demographics and Interest Reporting, and integrated services that require Google Analytics to collect data via advertising cookies and anonymous identifiers. We use these Google Analytics Advertising Features and cookies on our Website to enable us to reach out to you with information relevant to your interests, using approaches such as targeted online direct and display advertising, as well placement of relevant ads in search engines you use. Information collected from Google Analytics and Google Analytics Advertising Features cookies may be transmitted to and stored by Google and is subject to Google’s Privacy Policy. To opt out of being tracked by Google Analytics and Google Analytics Advertising Features across all of our Websites, see How to disable or delete cookies, below.

 How to disable or delete cookies

Information on deleting or controlling cookies is available at aboutcookies.org. Please note that by deleting cookies or disabling future cookies you may be prevented from utilizing certain website functionality. If you want to restrict or block the cookies placed on your computer or device, you'll need to refer to your website browser settings to change settings or block cookies. You may also opt-out of Google’s use of cookies by visiting Google's Ads Settings or the Network Advertising Initiative opt-out page.

Google Analytics is a trademark of Google Inc.

Change to this cookie statement

It may be necessary from time to time for us to modify this Cookie Statement to reflect changes in the way we collect and use personal information or changes in privacy-related laws, regulations and industry standards. We will provide reasonable notice of material changes to the Cookie Statement, including via links posted on Underpucks LLC websites.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at underpucks@gmail.com or by mail at
UnderPucks - Mattress Sag Repair System
[Re: Privacy Compliance Officer]
56 Cobblers Mill Road Sandy Hook Connecticut US 06482
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